Shipping

Purchases are shipped within 2 days Monday through Thursday. Orders received on Friday will ship on the following Monday. No items are shipped on weekends or holidays.

Packages are shipped via USPS first-class mail with delivery confirmation. We will e-mail the tracking number to you. For international shipments, we ship First Class International.

Buyer is responsible for custom and VAT charges.

Refunds and Exchanges

All my jewelry pieces are offered with a 7 day money back guarantee. Only regular priced items may be returned. I cannot offer a refund for items purchased during a sale.

Please send an email to info@symesdesign.com with “return request and your invoice number” in the subject line so I know you are returning an item. Return the item carefully wrapped and your refund, minus shipping, will automatically be applied to your credit card or original method of payment. Allow around seven days for the refund to show up in your account. That’s it. No explaining necessary.

Send your item to: Symes Design 5805 NW 30th Terrace, Gainesville, FL 32653.

Payment Policy

I accept all major credit cards through my paypal account. You don’t need a paypal account to pay for purchases but I highly recommend it, since it’s free and convenient.